PRIVACY POLICY FOR THE PROCESSING OF PERSONAL DATA

We are a company that was born in 1982, from the dream of young entrepreneurs, with the mission of providing joy, healthy entertainment and comfort to people who have a leisure area, through intelligent, innovative and superior quality solutions that meet the needs of needs of our users and guarantee the expected results.

That said, it is now possible to understand that SODRAMAR is committed to the transparency, privacy and security of our users' data throughout the entire process of interaction with our company.

In order to clarify and better understand what types of information we collect and how we use, store or delete it, we detail our Privacy Policy below.

The registration data of our users are not disclosed to third parties, except when necessary for the good performance of our activity. Your personal data is a fundamental part for the service, sale and delivery of goods to take place safely at the desired location, in accordance with the guidelines and stipulated delivery times.

In order for the Privacy Policy to be understood, it is essential to clarify some important concepts:

– User – is every natural person who shares their personal data with Sodramar.

- Personal data – is any information related to a natural person that identifies him or that, used in combination with other processed information, identifies an individual. Also, any information through which it is possible to identify a person or to contact him.

- Treatment of pessoais dice - personal data processing is considered to be the collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, elimination, evaluation or control of information, communication, transfer, dissemination or extraction of data of physical persons.

– Data holder – are any individuals who have their personal data processed by SODRAMAR;

- Goal – our purpose as the processing of your personal data.

- Need – the processing of your personal data must be limited to the minimum necessary for the intended purpose. That is, it must be strict, proportionate and not excessive.

– Consent – is the clear and objective authorization that the holder user gives for the processing of his personal data for a previously stipulated purpose. After giving the consent, you can revoke it at any time. We emphasize that the revocation does not cancel the processing carried out previously.

– SODRAMAR is a registered trademark of SODRAMAR INDÚSTRIA E COMÉRCIO LTDA.

This privacy policy applies – to all SODRAMAR users, within the universe composed of the website, virtual store, SAS (Sodramar customer service), or any other sectors of the company and even companies related to it that somehow have personal data processed by us .

Types of Personal Information Collected and Used

Sodramar needs to collect and store the following types of information in order to carry out its activities with its users:

Information collected directly from the user: Sodramar collects user information in several ways: when you provide your CPF for issuance of the invoice; exchange of any product; Technical Assistance Service; contacting payment methods with the financial institution; Product customization with the Factory, telesales, website or virtual store; creates a register and provides data; place an order on our website or WhatsApp application; Make contact through the contact us tool; send email; when participating in surveys or marketing promotions, etc. Among the information that may be requested are: full name, e-mail, CPF, date of birth, address, telephone numbers.

Information collected automatically by Sodramar: We collect and store certain information whenever you interact with our company. For example, we use cookies and obtain information when your browser accesses our website; when you click on advertisements, partner emails and other content provided by us on other websites.

Information collected from other sources:

  • public sources (eg, demographics);
  • credit agencies or bodies (eg credit reports/checks);
  • data providers (e.g. demographic data related to online and interest-based advertisements).

The reasons for the Real need to request your personal data:

Data is needed to:

  • deliver the purchased products or the contracted technical assistance service;
  • optimize your interaction with us;
  • ensure the security of the website and the data it processes;
  • inform the user about the offers and publicize our services;
  • comply with legal obligations;
  • administrative and management purposes.
  • financial management.

Providing the data allows:

  • deliver the purchased technical assistance products or services;
  • carry out the process of exchanging or returning products, within the period established by the CDC (Consumer Defense Code);
  • send order status updates and technical support service communications;
  • coordinate with partners the delivery or availability of services;
  • improve users' shopping experience in the Virtual Store;
  • perform market analysis and research;
  • keep the user informed about the products and technical assistance services we offer;
  • run targeted online advertising;
  • prevent, detect and investigate activities that are in disagreement with our Code of Ethics and Conduct or that are prohibited or illegal; improve our website, products and services.

Sodramar uses legal bases, which may vary according to the purpose of collection, to process users' personal data. The storage period may change depending on the legal basis applicable to each situation and the purpose.

Marketing Services Questions

Marketing services are offered through free communications about offers, services and products addressed to the user, related to his profile on the website and the purchase he has made. This service covers emails, SMS and WhatsApp.

 

The Need for Data Sharing

The data and information collected are treated, in principle, exclusively within Sodramar Industria e Comércio Ltda. and will only be shared when necessary with selected and trusted service providers who are registered in our database and are complying with the relevant legislation and our privacy policy: (i) for the adequate provision of the services object of their activities with partner companies ; (ii) for protection in the event of conflict; (iii) upon court decision or request from a competent authority; (iv) with companies that provide technological and operational infrastructure, such as payment intermediary companies and information storage service providers and companies providing credit information.

Time of Storage of Personal Information

The storage time of users' personal information, comply with the prescription rules of Brazilian law.

The Rights of Personal Data Subjects

As stated, the holder of personal data has the right to obtain from Sodramar, at any time, upon formal request, information regarding their data. Sending a written request and you may have to prove ownership of the personal data by sending documents or confirming data.

In order to make the requested request, we need an average period of 20 days and confirmations may be required in order to be sure of the applicant's ownership of the data in question, as previously explained.

Once this is done, requests will be analyzed as provided for in current legislation and, for legal reasons, some requests may not be met.

Data subjects, according to the text of the LGPD, can exercise their rights through:

I – Confirmation of the existence of treatment;

II – Access to data;

III – Correction of incomplete, inaccurate or outdated data;

IV – Anonymization, blocking or elimination of unnecessary, excessive or treated data in violation of the provisions of this policy and applicable legislation;

V – Data portability to another service or product provider, upon express request, in accordance with the regulations of the national authority for personal data.

VI – Deletion of personal data processed with the consent of the holder;

VII - information on public and private entities as quais or controller made shared use of data;

VIII – Information on the possibility of not providing consent and on the consequences of denial;

IX – Revocation of consent.

How to exercise your rights over personal data

The holder of personal data can exercise their rights by forwarding a request through this email dpo@sodramar.com.br.

We at Sodramar do not knowingly collect data from children or adolescents – any manifestation of the will of persons in these conditions must be carried out through parents or legal guardians of legal age under Brazilian civil law.

Our cookies

Cookies are ordinarily defined as small data files that are placed on your computer or other devices (such as 'smartphones' or 'tablets') while you browse the website, blog and online store.

At Sodramar, we use cookies, pixels and other technologies (collectively, “cookies”) to recognize your browser or device, learn more about your interests, provide essential features and services, and also to:

► track your preferences to only send you ads that interest you. You can set your preferences through your account;

► track the items stored in your shopping cart;

► conducting research and diagnostics to improve content, products and services;

► prevent fraudulent activities;

► improve security.

Click on 'Help' in your browser settings to find out how to stop you from accepting cookies and to be notified when you receive new ones; to see when they expire and to deactivate them. In the links below you will find more details on how to disable cookies in the most popular browsers:

More important information about data protection

In order to ensure that the rules are clear and accurate, Sodramar may change this policy at any time by posting the revised Privacy Policy on this website and indicating the effective date of the document. If any substantial changes are made, you will receive an email notification.

You can contact Sodramar's data protection officer directly

The data protection officer is the person in charge chosen by Sodramar to act as a communication channel between the controller, data subjects and the National Data Protection Authority (ANPD). Any questions about the processing of personal data can be sent to the email dpo@sodramar.com.br

Final considerations

This personal data privacy policy is in line with Law 13.709, of August 14, 2018 – (General Data Protection Law), and with related legislation, especially Law no. 12.965 of April 23, 2014 (“Marco Civil da Internet Law”) and Law no. 12.527, November 28, 2011 (“Access to Information Law”).